/* CRM: спокойный рабочий интерфейс — плотный, читаемый, без украшений. */
:root {
  --paper: #F5F4F0; --card: #FFFFFF; --ink: #1E2128; --ink-2: #5B6170; --line: #E2E0DA;
  --accent: #1F5FD1; --accent-ink: #FFFFFF; --danger: #B3261E; --ok: #1E7A46; --warn: #B76E00;
  --radius: 10px; --gap: 16px;
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Noto Sans", sans-serif;
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; background: var(--paper); color: var(--ink); font: 15px/1.5 var(--font); }
a { color: var(--accent); }
h1 { font-size: 1.5rem; margin: 0 0 .4em; }
h2 { font-size: 1.1rem; margin: 0 0 .8em; }
.muted { color: var(--ink-2); }
.center { text-align: center; }

.top { display: flex; align-items: center; gap: 24px; padding: 10px 20px; background: var(--ink); color: #fff; flex-wrap: wrap; }
.top a { color: #fff; text-decoration: none; }
.top__brand { font-weight: 700; }
.top__nav { display: flex; gap: 18px; flex: 1; flex-wrap: wrap; }
.top__nav a { opacity: .85; } .top__nav a:hover { opacity: 1; }
.top__me { display: flex; gap: 14px; align-items: center; }
.top__me form { margin: 0; } .top .link { color: #fff; opacity: .7; }

.main { max-width: 1200px; margin: 0 auto; padding: 24px 20px 48px; }
.main--bare { max-width: 440px; padding-top: 10vh; }
.page-head { margin-bottom: var(--gap); }
.panel, .card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px; margin-bottom: var(--gap); }
.card__foot { margin: 16px 0 0; text-align: center; }
.narrow { max-width: 480px; margin: 10vh auto; }

.field { display: block; margin-bottom: 14px; }
.field__label { display: block; font-weight: 600; margin-bottom: 4px; }
.field__help { display: block; color: var(--ink-2); font-size: .88rem; margin-top: 4px; }
input, select, textarea { width: 100%; font: inherit; color: inherit; padding: 9px 11px; border: 1px solid #CFCCC4; border-radius: 8px; background: #fff; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--accent); outline-offset: 0; border-color: var(--accent); }
.inline-form { display: flex; gap: 12px; align-items: flex-end; flex-wrap: wrap; }
.inline-form .field { margin: 0; min-width: 200px; flex: 1; }

.btn { display: inline-block; font: inherit; font-weight: 600; padding: 9px 16px; border-radius: 8px; border: 1px solid var(--accent); background: var(--accent); color: var(--accent-ink); cursor: pointer; text-decoration: none; }
.btn:hover { filter: brightness(1.08); }
.btn--ghost { background: transparent; color: var(--accent); }
.btn--block { width: 100%; }
.btn:focus-visible, .link:focus-visible, a:focus-visible { outline: 3px solid var(--accent); outline-offset: 2px; }
.link { background: none; border: 0; padding: 0; font: inherit; color: var(--accent); cursor: pointer; text-decoration: underline; }
.link--danger { color: var(--danger); }

.note { padding: 10px 14px; border-radius: 8px; margin-bottom: var(--gap); background: #E8EEFB; }
.note--success { background: #E3F2E8; color: #14532D; }
.note--error { background: #FBE7E5; color: #7F1D1D; }

.table { width: 100%; border-collapse: collapse; }
.table th, .table td { text-align: left; padding: 9px 10px 9px 0; border-bottom: 1px solid var(--line); vertical-align: top; }
.table th { color: var(--ink-2); font-weight: 600; font-size: .9rem; }
.table__actions { display: flex; gap: 14px; justify-content: flex-end; }
.table__actions form { margin: 0; }
.is-muted td { color: var(--ink-2); }
.tag { display: inline-block; padding: 1px 8px; border-radius: 10px; font-size: .8rem; background: #E8EEFB; color: var(--accent); }
.tag--muted { background: #ECEAE4; color: var(--ink-2); }
.list { padding-left: 18px; }

@media (max-width: 720px) {
  .table thead { display: none; }
  .table tr { display: block; padding: 10px 0; border-bottom: 1px solid var(--line); }
  .table td { display: block; border: 0; padding: 2px 0; }
  .table__actions { justify-content: flex-start; }
}

.subnav { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: var(--gap); }
.subnav a { padding: 6px 12px; border-radius: 8px; text-decoration: none; color: var(--ink-2); }
.subnav a[aria-current="page"] { background: var(--card); color: var(--ink); border: 1px solid var(--line); font-weight: 600; }
.btn--small { padding: 5px 10px; font-size: .9rem; }
.row-form { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin: 0; }
.row-form input:not([type]) , .row-form input[name="name"] { flex: 1; min-width: 160px; width: auto; }
input[type="color"] { width: 44px; height: 38px; padding: 2px; }
input[type="checkbox"] { width: auto; }
.check { display: inline-flex; gap: 6px; align-items: center; white-space: nowrap; }
.field--narrow { flex: 0 0 auto !important; min-width: 0 !important; }
.steps { list-style: none; margin: 0; padding: 0; counter-reset: step; }
.steps__item { display: flex; gap: 16px; align-items: center; justify-content: space-between; padding: 12px 0; border-bottom: 1px solid var(--line); counter-increment: step; flex-wrap: wrap; }
.steps__item:last-child { border-bottom: 0; }
.steps__text::before { content: counter(step) ". "; font-weight: 600; }
.steps__item form { margin: 0; }
.steps__item.is-done .steps__text { color: var(--ink-2); }
.steps__item.is-done .link { color: var(--ok); text-decoration: none; font-weight: 600; }
code { overflow-wrap: anywhere; font-family: ui-monospace, "SFMono-Regular", Menlo, Consolas, monospace; font-size: .88em; background: #F0EEE8; padding: 1px 4px; border-radius: 4px; }
.code { background: #1E2128; color: #E8E6E0; padding: 14px; border-radius: 8px; overflow-x: auto; font-size: .85rem; line-height: 1.45; white-space: pre; }
.code code { background: none; padding: 0; color: inherit; }
.inline-actions { display: flex; gap: 12px; flex-wrap: wrap; }
.inline-actions form { margin: 0; }

/* Обращения */
.page-head--row { display: flex; gap: 12px; align-items: center; justify-content: space-between; flex-wrap: wrap; }
.crumbs { margin: 0 0 6px; } .crumbs a { text-decoration: none; }
.tabs { display: flex; gap: 4px; flex-wrap: wrap; border-bottom: 1px solid var(--line); margin-bottom: 14px; }
.tabs a { padding: 8px 14px; text-decoration: none; color: var(--ink-2); border-bottom: 2px solid transparent; margin-bottom: -1px; }
.tabs a[aria-current="page"] { color: var(--ink); border-bottom-color: var(--accent); font-weight: 600; }
.count { display: inline-block; min-width: 22px; padding: 0 6px; border-radius: 10px; background: #ECEAE4; color: var(--ink-2); font-size: .8rem; text-align: center; }
.tabs a[aria-current="page"] .count { background: var(--accent); color: #fff; }
.search { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: var(--gap); }
.search input[type="search"] { flex: 1; min-width: 200px; width: auto; }
.filters { flex-basis: 100%; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 10px 14px; }
.filters summary { cursor: pointer; font-weight: 600; color: var(--ink-2); }
.filters[open] summary { margin-bottom: 12px; }
.filters__grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 0 16px; }
.filters__grid fieldset { grid-column: 1 / -1; border: 0; padding: 0; margin: 0 0 14px; }
.checks { display: flex; flex-wrap: wrap; gap: 6px 16px; }
.dot { width: 10px; height: 10px; border-radius: 50%; background: var(--c); display: inline-block; }
.status { display: inline-flex; align-items: center; gap: 6px; padding: 1px 9px; border-radius: 10px; font-size: .82rem; font-weight: 600;
  color: var(--c); background: color-mix(in srgb, var(--c) 12%, white); white-space: nowrap; }
.tag--warn { background: #FCEFD9; color: #7A4A00; }
.tag--danger { background: #FBE7E5; color: #7F1D1D; }
.reqs { list-style: none; margin: 0; padding: 0; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); }
.req { padding: 12px 16px; border-bottom: 1px solid var(--line); display: grid; grid-template-columns: minmax(0, 1fr); gap: 4px; }
.req:last-child { border-bottom: 0; }
.req.is-stale { box-shadow: inset 4px 0 0 var(--danger); background: #FFF8F7; }
.req.is-closed .req__who, .req.is-closed .req__subject { color: var(--ink-2); }
.req__link { text-decoration: none; color: inherit; display: grid; gap: 2px; }
.req__link:hover .req__subject { text-decoration: underline; }
.req__who { font-weight: 600; overflow-wrap: anywhere; }
.req__subject { color: var(--ink); overflow-wrap: anywhere; }
.req__meta { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font-size: .88rem; margin: 0; }
.pager { display: flex; gap: 16px; justify-content: center; align-items: center; margin-top: var(--gap); }

/* Карточка */
.card-grid { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: var(--gap); align-items: start; }
.card-grid > * > .panel:last-child { margin-bottom: 0; }
.feed { list-style: none; margin: 0; padding: 0; }
.feed__item { padding: 10px 0 10px 14px; border-left: 2px solid var(--line); margin-left: 4px; }
.feed__item--contact, .feed__item--our_msg { border-left-color: var(--ok); }
.feed__item--repeat, .feed__item--client_msg, .feed__item--created { border-left-color: var(--accent); }
.feed__item--comment { border-left-color: #D8D4CA; }
.feed__body { white-space: pre-wrap; overflow-wrap: anywhere; margin-top: 2px; }
.feed__meta { font-size: .82rem; margin-top: 2px; overflow-wrap: anywhere; }
.seg { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 12px; }
.seg__opt { position: relative; }
.seg__opt input { position: absolute; opacity: 0; width: 1px; height: 1px; padding: 0; }
.seg__opt span { display: inline-block; padding: 6px 12px; border: 1px solid #CFCCC4; border-radius: 8px; cursor: pointer; }
.seg__opt input:checked + span { background: var(--accent); border-color: var(--accent); color: #fff; }
.seg__opt input:focus-visible + span { outline: 3px solid var(--accent); outline-offset: 2px; }
.contacts { list-style: none; padding: 0; margin: 0 0 12px; display: grid; gap: 8px; }
.contacts li { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; overflow-wrap: anywhere; }
.stack { display: grid; gap: 8px; margin-top: 12px; }
.stack .field { margin: 0; }
.stack p { margin: 0; }
.inline { display: inline; margin: 0; }
.two { display: grid; grid-template-columns: 1fr 1fr; gap: 0 14px; }
.narrow-panel { max-width: 640px; }
.merge-row > span { min-width: 0; overflow-wrap: anywhere; }
.merge-row { display: flex; justify-content: space-between; gap: 12px; align-items: center; padding: 6px 0; flex-wrap: wrap; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }

@media (max-width: 860px) {
  .card-grid { grid-template-columns: 1fr; }
  .card-grid__side { order: -1; }
}
@media (max-width: 520px) {
  .two { grid-template-columns: 1fr; }
  .main { padding: 16px 12px 40px; }
  .top { gap: 8px 18px; padding: 10px 12px; }
  .top__brand { flex: 1; }
  .top__nav { order: 3; flex: 0 0 100%; flex-wrap: nowrap; overflow-x: auto; gap: 16px; }
}
.wrap { overflow-wrap: anywhere; }